IN 32 COUNTRIES

IN 4 CONTINENTS

3,500 POINTS-OF-SALE WORLDWIDE

16 MILLION TYRES SOLD PER YEAR

POINT S SERVICE ELEMENTS - tyre alignment

IN 32 COUNTRIES

IN 4 CONTINENTS

3,500 POINTS-OF-SALE WORLDWIDE

16 MILLION TYRES SOLD PER YEAR

POINT S SERVICE ELEMENTS - tyre alignment

Point S STORE CLASSIFICATION

•• Blue, Silver and Gold ••

POINT S SERVICE ELEMENTS - Car Service

Basic Car Service

  • Tyre Fitment
  • Wheel Balancing
  • Batteries
  • Wiper Blade Fitment
  • Wheel Alignment
POINT S SERVICE ELEMENTS - Certified dealer advanced

Advanced Car Service

  • Basic +
  • Suspension
  • Shocks System
  • Brake System
  • Fluid Refill
  • Bulb Replacement
POINT S SERVICE ELEMENTS - Certified dealer expert

Expert Car Service

  • Advanced +
  • Oil Service
  • TPMS*
  • Diagnostics

*Tyre Pressure Monitoring Systems

Point S Service Elements

•• Point S Standard Operating Procedures ••

TECHNICAL OPERATING STANDARDS FOR PASSENGER CAR

Passenger car repair is our core business. As « roadholding specialists », you know the tyre business and its activities better than anyone else. The goal of the set of standards presented in this document is NOT to explain the procedures for each type of repair.

The goal of these technical guidelines is to focus on the customer, which is essential to provide quality in your day-to-day work. The standards presented here focus on 2 aspects : – on the one hand, describing the key steps of operations likely to enhance customer satisfaction – on the other hand, highlighting the need for controls and the possibility of offering complementary services on demand.

All these standards have a common objective: improving customer service, optimising customer experience to create customer loyalty. As you have understood, our main focus is customer satisfaction that we provide through reliability and professionalism. It is the «little extras» that make a difference for people who then will come back to Point S.

POINT S SERVICE ELEMENTS •• Point S Standard Operating Procedures ••

ALIGNMENT – INSPECTION AND SETTINGS

  • Read the worksheet and look for the appropriate tyres
  • Check compliance with the speed index
  • Follow the instructions on the computer
  • Enter the vehicle specifications: make, model, first registration year (see registration card)
  • Call alignment specifications (manufacturer specifications)
  • If the technical sheet is not in the computer, enter the manufacturer specifications manually (publitest sheets, RTA, manufacturer
    recommendations)
  • Place the brake pedal lock
  • Set the measuring devices level
  • Block the steering wheel
  • Inspect the vehicle following the instructions of the wheel alignment machine
  • Apply lubricant to the parts if necessary
  • Visually check the condition of the tyres
  • Inspect if tyres of the dimension have been used, whether it is authorised original or remplacement equipment
  • Refer to the inflation table
  • Inflate the 4 wheels
  • Adjust to steering midpoint
  • Check if the steering wheel is centered and fix it if necessary
  • Install the equipment
  • Adjust the angle of the wheels
  • Lower the vehicle

Follow the instructions provided by the wheel alignment machine.

  • Check wheel bearing, ball joint and suspension play
  • Check ball joints and tie rods
  • Lower the car to the ground and push down on the car above each wheel a few times to allow the car to settle
  • Ajust to the setting for alignment check (with weights or compression straps)
  • Adjust the setting values
  • Remove the measurement equipment
  • Unlock the brakes and steering wheel
  • Read the worksheet and look for the appropriate tyres
  • Check compliance with the speed index
  • Apply lubricant to the parts if necessary
  • Visually check the condition of the tyres
  • Inspect if tyres of the dimension have been used, whether it is authorised original or remplacement equipment
  • Refer to the inflation table
  • Inflate the 4 wheels
  • Check wheel bearing, ball joint and suspension play
  • Check ball joints and tie rods
  • Follow the instructions on the computer
  • Enter the vehicle specifications: make, model, first registration year (see registration card)
  • Call alignment specifications (manufacturer specifications)
  • If the technical sheet is not in the computer, enter the manufacturer specifications manually (publitest sheets, RTA, manufacturer
    recommendations)
  • Adjust to steering midpoint
  • Check if the steering wheel is centered and fix it if necessary
  • Install the equipment
  • Adjust the angle of the wheels
  • Lower the vehicle
  • Lower the car to the ground and push down on the car above each wheel a few times to allow the car to settle
  • Ajust to the setting for alignment check (with weights or compression straps)
  • Place the brake pedal lock
  • Set the measuring devices level
  • Block the steering wheel
  • Inspect the vehicle following the instructions of the wheel alignment machine

Follow the instructions provided by the wheel alignment machine.

  • Adjust the setting values
  • Remove the measurement equipment
  • Unlock the brakes and steering wheel

REPLACING DISC BRAKES

Read the worksheet and look for the suitable disc pads.

  • Remove the hubcaps
  • Mark the wheels (with chalk FrontR, FrontL, RearR, RearL)
  • Loosen the nuts (impact wrench or spider wrench)
  • Dismount the tyres
  • Clean them (if needed)
  • Remove the discs
  • Keep the used discs in a box to show them to the customer
  • Clean the contact areas of the wheel hubs
  • Check the wheel hubs
  • Clean and remove the grease off the discs
  • Install new discs
  • Clean the mating surfaces
  • Put the wheel into place
  • Reinstall the nuts and bolts by hand
  • Put the nuts and bolts into place
  • Tighten them with a torque wrench (pedal lock) Recommended wheel nut torque:

  • Lower the vehicle
  • Check wheel bearing play
  • Check ball joints and tie rods

  • Check the condition and measure thickness of the disks (if visible damage)
  • Check the braking system (leaks) and the uniformity of the disc brake pad wear (inside, outside, right and left)
  • Check the direction in which the pads should be remounted (inside and outside)
  • Apply lubricant to the points where the pads contact against the calipers
  • Remount the disc pads
  • Plug in the wear indicator
  • Put the caliper back into place (either remount, slide back or reinstall the pins)
  • Put the pistons into place (brake pedal)
  • Check the level of the brake fluid
  • Check the condition and wear of the tyres
  • Check the shock absorbers (leaks, shocks and deterioration)
  • Test the quality of the brake fluid
  • Remove the disc pads (if needed: remove or tilt the caliper)
  • Keep the used pads in a box > to show them to the customer (quality)
  • Check the calipers work well and put the pistons in place
  • Clean the flange and caliper
  • Remove the used calipers
  • Keep the used calipers in a box to show them to the customer
  • Install the new caliper
  • Bleed the brakes

Read the worksheet and look for the suitable disc pads.

  • Check wheel bearing play
  • Check ball joints and tie rods

  • Check the condition and wear of the tyres
  • Check the shock absorbers (leaks, shocks and deterioration)
  • Test the quality of the brake fluid
  • Remove the hubcaps
  • Mark the wheels (with chalk FrontR, FrontL, RearR, RearL)
  • Loosen the nuts (impact wrench or spider wrench)
  • Dismount the tyres
  • Clean them (if needed)
  • Check the condition and measure thickness of the disks (if visible damage)
  • Check the braking system (leaks) and the uniformity of the disc brake pad wear (inside, outside, right and left)
  • Remove the disc pads (if needed: remove or tilt the caliper)
  • Keep the used pads in a box > to show them to the customer (quality)
  • Check the calipers work well and put the pistons in place
  • Clean the flange and caliper
  • Remove the discs
  • Keep the used discs in a box to show them to the customer
  • Clean the contact areas of the wheel hubs
  • Check the wheel hubs
  • Clean and remove the grease off the discs
  • Install new discs
  • Check the direction in which the pads should be remounted (inside and outside)
  • Apply lubricant to the points where the pads contact against the calipers
  • Remount the disc pads
  • Plug in the wear indicator
  • Put the caliper back into place (either remount, slide back or reinstall the pins)
  • Put the pistons into place (brake pedal)
  • Check the level of the brake fluid
  • Remove the used calipers
  • Keep the used calipers in a box to show them to the customer
  • Install the new caliper
  • Bleed the brakes
  • Clean the mating surfaces
  • Put the wheel into place
  • Reinstall the nuts and bolts by hand
  • Put the nuts and bolts into place
  • Tighten them with a torque wrench (pedal lock) Recommended wheel nut torque:

  • Lower the vehicle

OIL CHANGE

  • Read the worksheet
  • Confirm the choice of services and type of oil
  • Advise replacing filters if necessary, as recommended in the vehicle owner’s manual
  • Tyres: condition and pressure
  • Windscreen wiper blades
  • Add brake fluid
  • Add engine coolant
  • Add windscreen washer fluid
  • Add battery fluid

  • Let the used oil drain into the drain pan (or use a suction pump)
  • Install a new gasket on the drain plug
  • Replace the oil filter if needed
  • Replace with oil recommended for your vehicle type and fill with the right amount of oil
  • Check the air filter and the diesel filter